Measuring Critical Care Redesign: Impact on Satisfaction and Quality.

Authors

Mae Ann Fuss MSN, RN, CCRN, Lehigh Valley Health NetworkFollow
Yvonne E. Bryan PhD, RNFollow
Kim S. Hitchings MSN, RN, NEA-BC, Lehigh Valley Health NetworkFollow
Mary Agnes Fox MSN, RN, Lehigh Valley Health NetworkFollow
Mary T. Kinneman MSN, RN, Lehigh Valley Health NetworkFollow
Stephanie Skumanich PhD, Lehigh Valley Health Network
Mark J. Young MD, Lehigh Valley Health NetworkFollow

Publication/Presentation Date

1-1-1998

Abstract

This report describes restructuring on four critical care units at an acute, tertiary care hospital in South-east Pennsylvania. Utilizing a Patient Centered Care conceptual framework that had been successfully applied in the medical-surgical areas, restructuring involved three main areas: revamping of work processes, inclusive of redesigned staff roles; environmental and facility changes; and enhancement of telecommunication and information systems. Preliminary analyses six months post redesign revealed improvements and maintenance in four outcomes areas--satisfaction, quality and efficiency, and costs of care.

Volume

23

Issue

1

First Page

1

Last Page

14

ISSN

0363-9568

Published In/Presented At

Fuss, M. A., Bryan, Y. E., Hitchings, K. S., Fox, M. A., Kinneman, M. T., Skumanich, S., & Young, M. J. (1998). Measuring critical care redesign: impact on satisfaction and quality. Nursing Administration Quarterly, 23(1), 1-14.

Disciplines

Medical Sciences | Medicine and Health Sciences

PubMedID

9856048.

Department(s)

Department of Medicine, Department of Medicine Faculty, Patient Care Services / Nursing, Patient Care Services / Nursing Faculty

Document Type

Article