Title

Measuring Critical Care Redesign: Impact on Satisfaction and Quality.

Publication/Presentation Date

1-1-1998

Abstract

This report describes restructuring on four critical care units at an acute, tertiary care hospital in South-east Pennsylvania. Utilizing a Patient Centered Care conceptual framework that had been successfully applied in the medical-surgical areas, restructuring involved three main areas: revamping of work processes, inclusive of redesigned staff roles; environmental and facility changes; and enhancement of telecommunication and information systems. Preliminary analyses six months post redesign revealed improvements and maintenance in four outcomes areas--satisfaction, quality and efficiency, and costs of care.

Volume

23

Issue

1

First Page

1

Last Page

14

ISSN

0363-9568

Disciplines

Medical Sciences | Medicine and Health Sciences

PubMedID

9856048.

Department(s)

Department of Medicine, Department of Medicine Faculty, Patient Care Services / Nursing, Patient Care Services / Nursing Faculty

Document Type

Article