The Evaluation of Hospital Restructuring Efforts: Satisfaction, Quality, and Costs.

Authors

Yvonne E. Bryan PhD, RNFollow
Kim S. Hitchings MSN, RN, NEA-BC, Lehigh Valley Health NetworkFollow
Mary Agnes Fox MSN, RN, Lehigh Valley Health NetworkFollow
Mary T. Kinneman MSN, RN, Lehigh Valley Health NetworkFollow
Mark J. Young MD, Lehigh Valley Health NetworkFollow

Publication/Presentation Date

1-1-1998

Abstract

This article reports on study evaluating the effects of hospital restructuring on patient satisfaction, nurse satisfaction, cost of care, and clinical quality. The restructuring involved facility redesign, telecommunications enhancement, and implementation of patient care processes incorporating multiskilled personnel and case facilitation systems. The results indicate improved patient and nurse satisfaction, decreased length of stay and variable cost per patient day, and good clinical outcomes.

Volume

6

Issue

3

First Page

22

Last Page

34

ISSN

1063-8628

Published In/Presented At

Bryan, Y. E., Hitchings, K. S., Fox, M. A., Kinneman, M. T., & Young, M. J. (1998). The evaluation of hospital restructuring efforts: satisfaction, quality, and costs. Quality Management In Health Care, 6(3), 22-34.

Disciplines

Medical Sciences | Medicine and Health Sciences

PubMedID

10182537

LVHN link

http://search.ebscohost.com/login.aspx?direct=true&db=mnh&AN=10182537&site=ehost-live&scope=site

Department(s)

Department of Medicine, Department of Medicine Faculty, Patient Care Services / Nursing, Patient Care Services / Nursing Faculty

Document Type

Article