Integrating cost, quality, and satisfaction measures into a balanced scorecard

Authors

Steven Jagiela
Douglas Helfrich
Susan Lawrence MS, CMAC, Lehigh Valley Health NetworkFollow

Publication/Presentation Date

2000

Volume

1

First Page

40

Last Page

46

Published In/Presented At

HIMSS 2000 : proceedings of the 2000 annual HIMSS conference. V. 1, Session 8

Disciplines

Medicine and Health Sciences

Department(s)

Administration and Leadership

Document Type

Book Chapter