Using Queuing Theory to Reduce Wait, Stay in Emergency Department
ABSTRACT: Thanks to the application of a well-defined Lean Six Sigma methodology to ensure sustainable process improvement, a queuing model at Lehigh Valley Health Network aligned emergency department staffing with patient-arrival demand — without increasing overall resource hours. It trimmed length of stay by as much as 20 percent and reduced walkouts by 58 percent, and the success is being replicated broadly across the network’s emergency departments.
Published In/Presented At
Chowdhury, N. M., Riddles, L. MacKenzie, R. S. (2018, September). Using Queuing Theory to Reduce Wait, Stay in Emergency Department. American Association for Physician Leadership.
Business Administration, Management, and Operations | Emergency Medicine | Health and Medical Administration
Administration and Leadership, Department of Emergency Medicine, Department of Emergency Medicine Faculty