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Achieving success in performance improvement in primary care is an accomplishment, but sustaining those improvements can be exceedingly difficult. Often, a lack of time, resources, and staff burnout are cited as barriers (Chin et al, 2008) to sustaining even the most robust initiatives. In this presentation, we will identify the core elements of a quality toolkit that will assist practices and leadership with implementing and sustaining quality improvement in the ambulatory setting. We will share the latest evidence and our recent organizational experience with risk-based stratification, peer-to-peer clinical and provider support, and data strategies that have proven outcomes in sustaining initiatives in our ambulatory practices. The importance of data transparency and visibility, methods for optimally displaying quality data, and how to analyze quality data will be addressed. Key aspects of effective provider and staff education will be explained. Finally the important elements of a developing a culture of quality will be described, with examples from our personal experience.


2019 Conference on Practice & Quality Improvement


Department of Family Medicine, Department of Family Medicine Faculty

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