The Evaluation of Hospital Restructuring Efforts: Satisfaction, Quality, and Costs.
This article reports on study evaluating the effects of hospital restructuring on patient satisfaction, nurse satisfaction, cost of care, and clinical quality. The restructuring involved facility redesign, telecommunications enhancement, and implementation of patient care processes incorporating multiskilled personnel and case facilitation systems. The results indicate improved patient and nurse satisfaction, decreased length of stay and variable cost per patient day, and good clinical outcomes.
Published In/Presented At
Bryan, Y. E., Hitchings, K. S., Fox, M. A., Kinneman, M. T., & Young, M. J. (1998). The evaluation of hospital restructuring efforts: satisfaction, quality, and costs. Quality Management In Health Care, 6(3), 22-34.
Medical Sciences | Medicine and Health Sciences
Department of Medicine, Department of Medicine Faculty, Patient Care Services / Nursing, Patient Care Services / Nursing Faculty