Burnout and Commitment After 18 Months of the COVID-19 Pandemic: A Follow-Up Qualitative Study with Primary Care Teams.
Publication/Presentation Date
1-2-2023
Abstract
BACKGROUND:
PRIMARY RESULTS: Primary care practice was characterized as high demand before the pandemic but the additional demands of the pandemic were leading participants to consider early retirement, quitting primary care or health care, and expressing a profound need for health care redesign. Short staffing extended medical leaves for COVID-19 and non-COVID-19 needs, increased management of patient mental health and aggressive behaviors, and frustration that practices were being held to prepandemic metrics all contributed to ever higher rates of burnout. Troublingly, while many described high-quality relationships at the practice level, the majority of participants described their organization-level support as largely unresponsive to their input and as offering little support or resources, though a few acknowledged that this could reflect that leadership is also under immense strain. Despite challenges, a number of participants expressed continued commitment to primary care.
CONCLUSION: Fundamental redesign of primary care is required to prevent further loss of health care personnel and to provide opportunities for these staff to recover during the grueling, ongoing crisis.
ISSN
1558-7118
Published In/Presented At
Cunningham, A. T., Felter, J., Smith, K. R., Sifri, R., Arenson, C., Patel, A., & Kelly, E. L. (2023). Burnout and Commitment After 18 Months of the COVID-19 Pandemic: A Follow-Up Qualitative Study with Primary Care Teams. Journal of the American Board of Family Medicine : JABFM, jabfm.2022.220226R1. Advance online publication. https://doi.org/10.3122/jabfm.2022.220226R1
Disciplines
Business Administration, Management, and Operations | Health and Medical Administration | Management Sciences and Quantitative Methods | Medicine and Health Sciences
PubMedID
36593083
Department(s)
Administration and Leadership
Document Type
Article