Becoming a Leader in Patient Satisfaction: Changing the Culture of Care in an Academic Community Hospital

Authors

Lynn M. Deitrick RN, PhD, Lehigh Valley Health NetworkFollow
Terry Ann Capuano MBA, MSN, RN, NE-BC, FACHE, Lehigh Valley Health NetworkFollow
Stuart S. Paxton MBA, Lehigh Valley Health Network
Glenn Stern MA, Lehigh Valley Health NetworkFollow
Jack Dunleavy BS, Lehigh Valley Health NetworkFollow
William L. Miller MD, Lehigh Valley Health NetworkFollow

Publication/Presentation Date

Spring 2006

Volume

23

Issue

3

First Page

31

Last Page

57

Published In/Presented At

Deitrick, L., Capuano, T., Paxton, S., Stern, G., Dunleavy, J., & Miller, W. (2006). Becoming a leader in patient satisfaction: changing the culture of care in an academic community hospital. Health Marketing Quarterly, 23(3), 31-57.

Disciplines

Business Administration, Management, and Operations | Health and Medical Administration | Management Sciences and Quantitative Methods

PubMedID

18681198

LVHN link

http://search.ebscohost.com/login.aspx?direct=true&db=heh&AN=32657501&site=ehost-live&scope=site

Department(s)

Administration and Leadership, Department of Community Health and Health Studies, Department of Family Medicine, LVHN Accountable Care Organization LLC

Document Type

Article