The Service-Profit Chain in Spine Surgery.
Publication/Presentation Date
6-1-2016
Abstract
Medicine has always been a service industry (as opposed to a manufacturing industry), as there is a shift from volume to value in health care, this point is becoming increasingly important. The delivery of good care extends beyond the technical aspects of performing a complex operation or prescribing the right type of medicine. Intuitively physicians have always understood the value of the physician-patient relationship, and its correlation to a good outcome. As patients are increasingly being forced to spend a greater portion of their personal income on health care through high-deductible plans and larger co-pays, physicians have to differentiate themselves through the delivery of great service beyond the delivery of superior health outcomes. Understanding the service-profit chain can help physicians succeed in the transition to a value-based health care system.
Volume
29
Issue
5
First Page
205
Last Page
207
ISSN
2380-0194
Published In/Presented At
Sharan, A. D., Schroeder, G. D., West, M. E., & Vaccaro, A. R. (2016). The Service-Profit Chain in Spine Surgery. Clinical spine surgery, 29(5), 205–207. https://doi.org/10.1097/BSD.0000000000000381
Disciplines
Business Administration, Management, and Operations | Health and Medical Administration | Management Sciences and Quantitative Methods
PubMedID
27135618
Department(s)
Administration and Leadership
Document Type
Article