Evaluating cultural competency and patient satisfaction in an urban dermatology clinic.

Authors

• Jordan V Wang
• Nicholas Ross
• Matthew Keller

Publication/Presentation Date

6-15-2017

Abstract

Cultural competency continues to gain increased attention in medicine. Not only does it play a significant role in the delivery of health care and patient outcomes, but it also remains a major determinant of patient satisfaction. This study investigated how patients in an urban dermatology clinic rated their satisfaction with cultural competency. Compared to White patients, satisfaction scores were greater for Hispanic or Latino patients and less for Asian patients, while there was no significant difference for Black or African American patients. There were clear differences in patient satisfaction rates of various dimensions of cultural competency. A follow-up study with a larger sample size is needed for closer examination into the conclusions.

Volume

23

Issue

6

ISSN

1087-2108

Published In/Presented At

Wang, J. V., Ross, N., & Keller, M. (2017). Evaluating cultural competency and patient satisfaction in an urban dermatology clinic. Dermatology online journal, 23(6), 13030/qt7sv5g42q.

Disciplines

Business Administration, Management, and Operations | Health and Medical Administration | Management Sciences and Quantitative Methods

PubMedID

28633750

Department(s)

Administration and Leadership

Document Type

Article