Total Quality Management System: Its Application in a Community Hospital Research Department.
Publication/Presentation Date
2-1-1993
Abstract
Lehigh Valley Hospital initiated a program of total quality management using the model taught by Philip Crosby Associates. When the training began in the Research Department, we used the application of this model to identify, define and chart the various processes that a research project or study moves through from conception to publication. The resulting charts and process outlines enabled the Research Department personnel to recognize problem areas in the processes, and to chart the progress of a study at any given time. This provided us with both a better understanding of input and output in the research processes, and an opportunity to improve efficiency by correcting problem areas.
Volume
17
Issue
1
First Page
17
Last Page
24
ISSN
0148-5598
Published In/Presented At
Reed, J. 3., Lucke, J. F., Moser, K. A., Faust, L. A., & Robson, P. (1993). Total quality management system: its application in a community hospital research department. Journal Of Medical Systems, 17(1), 17-24.
Disciplines
Community Health and Preventive Medicine | Health Services Research | Medicine and Health Sciences
PubMedID
8320537
Department(s)
Department of Community Health and Health Studies
Document Type
Article