Low patient satisfaction scores: the five stages of response.
Publication/Presentation Date
1-1-2006
Abstract
When faced with poor patient satisfaction scores, emergency department physicians and medical directors have similar reactions. Ironically, the emotions experienced mimic the stages of grief.
Volume
32
Issue
5
First Page
28
Last Page
31
ISSN
0898-2759
Published In/Presented At
Twanmoh, Joseph R. “Low patient satisfaction scores: the five stages of response.” Physician executive vol. 32,5 (2006): 28-31.
Disciplines
Medicine and Health Sciences
PubMedID
17007309
Department(s)
Department of Medicine
Document Type
Article
COinS