Improving Follow-Up Adherence in a Primary Eye Care Setting.
Publication/Presentation Date
1-1-2017
Abstract
Lack of patient adherence with eye appointments can decrease ocular outcomes. This prospective, randomized, single-blinded controlled study assessed the effectiveness of multiple interventions in improving follow-up adherence to recommended eye appointments. Patients due for follow-up appointments were randomly assigned to usual care, automated intervention, or personal intervention. Automated-intervention patients and personal-intervention patients received a call one month prior to the recommended follow-up date, and a mailed appointment reminder letter. The call was automated for automated-intervention patients and personalized for personal-intervention patients. The primary outcome was adherence to the follow-up appointment. The secondary outcome was rate of appointment scheduling. Patients in the personal-intervention group had greater adherence to follow-up recommendations (38%) than patients in the usual care group (28%) and the automated-intervention group (30%). Personal intervention significantly increased appointment scheduling (51%) over usual care (32%) and automated intervention (36%). These results support systems-level changes to improve patient follow-up adherence in urban primary eye care settings.
Volume
32
Issue
1
First Page
73
Last Page
79
ISSN
1555-824X
Published In/Presented At
Callinan, C. E., Kenney, B., Hark, L. A., Murchison, A. P., Dai, Y., Leiby, B. E., Mayro, E. L., Bilson, J., & Haller, J. A. (2017). Improving Follow-Up Adherence in a Primary Eye Care Setting. American journal of medical quality : the official journal of the American College of Medical Quality, 32(1), 73–79. https://doi.org/10.1177/1062860615616860
Disciplines
Business Administration, Management, and Operations | Health and Medical Administration | Management Sciences and Quantitative Methods
PubMedID
26656245
Department(s)
Administration and Leadership
Document Type
Article