Patient Satisfaction in Academic Pain Management Centers: How Do We Compare?
Publication/Presentation Date
11-18-2020
Abstract
PURPOSE OF REVIEW: The aim of the study was to investigate patient satisfaction amongst academic pain management centers and associated factors.
RECENT FINDINGS: Approximately 25% of pain management centers perform better than other practices on Press Ganey surveys. The majority of respondents (96%) indicated that pain management practices were uniquely positioned to receive poorer scores on patient satisfaction surveys. The majority of respondents (20/26), who reported a reason, indicated that limiting opioid prescribing led to poor patient satisfaction scores. Eighty-three percent of respondents indicated that they received pressure from administrators to improve patient satisfaction scores. The opioid epidemic in the USA must be addressed in order to diminish the senseless loss of life that is occurring in staggering numbers. The quality of care physicians provide has increasingly been assessed via patient satisfaction surveys. The results of these surveys often are utilized to provide financial incentives to physicians to obtain higher satisfaction scores. In the field of pain management, physicians may experience pressure to prescribe opioids in order to obtain higher patient satisfaction scores.
Volume
24
Issue
12
First Page
76
Last Page
76
ISSN
1534-3081
Published In/Presented At
Gonnella, J. C., Abd-Elsayed, A., & Kohan, L. (2020). Patient Satisfaction in Academic Pain Management Centers: How Do We Compare?. Current pain and headache reports, 24(12), 76. https://doi.org/10.1007/s11916-020-00910-7
Disciplines
Medicine and Health Sciences
PubMedID
33210195
Department(s)
Fellows and Residents
Document Type
Article